AMA webcast Final English Activity 1 answer

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A business letter is an informal way of communicating between two or more parties.
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The sender's address usually is included in letterhead.
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You have to remain polite and courteous, simply state the problem(s) along with any other relevant information and be sure to avoid threats and slander when writing a business letter or especially Complaint Letter.
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If you know a reader's gender, use a nonsexist salutation.
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Typist initials are used to indicate the person who wrote the letter by himself
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